Kolinn Privacy Policy

Data controller: Orbideft (Private) Limited
Address: 10.04 West Wing, Pioneer House Building, 8th Avenue, Bulawayo, Zimbabwe
Privacy and support email: systems@orbideft.com

Depending on how you use Kolinn, we may collect and process the following information.

Account and contact information

Your name and other profile details that you provide.

Your phone number, which is used as your login identifier and may be used to establish your country of origin or provide country-relevant functionality.

Authentication and account-security information. Passwords are stored in protected, non-readable form and are not available to our staff as plain text.

Your account type, such as a client or service provider, and information needed for that role.

Location information

Kolinn may collect precise or approximate device location when you grant location permission. Location is used to support location-based service requests, identify relevant service providers or clients, calculate distance, and display map-related features. Kolinn only accesses location for app functionality and according to the permissions presented on your device.

Service activity and user-generated information

Service requests, service categories, request status, agreed prices, and related operational details.

Provider-selection and participation information.

Messages exchanged through Kolinn's chat features.

Ratings, feedback, support communications, and other content you choose to provide.

Kolinn does not currently allow users to upload profile photographs or other images.

Payment and subscription information

For applicable provider subscriptions, we may retain transaction references, payment method, amount, currency, payment status, initiation and completion dates, and related records needed to confirm payment, provide subscription access, prevent fraud, resolve disputes, and maintain financial records.

Payments are processed through Paynow. Kolinn does not collect or store users' full card numbers, card security codes, or online-banking credentials. Information entered on a payment provider's page is handled under that provider's own terms and privacy practices.

Device and notification information

Kolinn uses Firebase Cloud Messaging to deliver push notifications. We may collect a Firebase Cloud Messaging registration token, device platform, and related technical identifiers required to route notifications to your device. Firebase is currently used by Kolinn for push notifications, not Firebase Analytics or Firebase Crashlytics.

Technical and security information

Our servers may process technical information such as IP address, request timestamps, application errors, authentication activity, and server logs when necessary to operate, secure, diagnose, and protect Kolinn. We do not use this information for behavioural advertising.

We use information to:

Create, authenticate, secure, and administer user accounts.

Connect clients with relevant service providers.

Process and manage service requests, provider selection, and communications.

Calculate distances and provide location and map functionality.

Send service, chat, account, payment, and security notifications.

Initiate and verify subscription payments and maintain transaction histories.

Provide customer support and respond to enquiries or complaints.

Prevent misuse, fraud, unauthorised access, and other security threats.

Diagnose faults, maintain availability, and improve Kolinn's reliability.

Comply with applicable legal, accounting, regulatory, and dispute-resolution obligations.

We do not sell users' personal or sensitive information.

We may share or make information available only as necessary in the following circumstances:

Other Kolinn users: Information required to request, offer, arrange, and complete a service may be shown to the client or provider involved. Private account or payment credentials are not publicly displayed.

Firebase Cloud Messaging: Device notification identifiers and message-routing information are processed to deliver push notifications.

Google Maps services: Location and map requests may be processed when map features are used.

Paynow: Payment and transaction information necessary to initiate, verify, and support a payment may be exchanged with Paynow.

Infrastructure and operational providers: Carefully selected hosting, communications, security, or technical providers may process limited information on our behalf to operate Kolinn.

Legal and safety requirements: We may preserve or disclose information where reasonably necessary to comply with applicable law, a valid legal process, enforce our terms, investigate fraud or abuse, or protect users, Orbideft, or the public.

Business restructuring: Information may be transferred as part of a merger, acquisition, financing, reorganisation, or sale of relevant business assets, subject to appropriate notice and safeguards where required.

Service providers are permitted to process information only for the relevant service or lawful purpose and subject to appropriate safeguards.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, security, dispute resolution, and legal or accounting requirements.

When an account is deleted:

Active account access and information not required for another lawful purpose will be deleted or de-identified.

Completed service records, chat records, and payment or subscription records may be retained for up to six months where needed for dispute handling, fraud prevention, safety, reconciliation, or operational recordkeeping.

Some information may be retained for longer where applicable law, a valid legal obligation, an unresolved dispute, fraud prevention, or the protection of legal rights requires it.

Backups may retain residual copies for a limited period until they are securely overwritten through routine backup cycles.

We use reasonable administrative, technical, and organisational measures designed to protect information from unauthorised access, alteration, disclosure, or destruction. These include protected authentication, access controls, and encrypted network communication where supported. No electronic system is completely secure, and we cannot guarantee absolute security.

Subject to applicable law and any necessary identity verification, you may request to:

Access personal information associated with your account.

Correct inaccurate or incomplete information.

Delete your account and associated information.

Ask questions about how your information is used.

Withdraw an optional permission through your device settings, although doing so may prevent the related Kolinn feature from working.

Account-deletion requests can be submitted through the User Feedback feature in the Kolinn app or by emailing systems@orbideft.com with the subject Kolinn Account Deletion Request. A public explanation of the deletion-request process is available at:

https://orbideft.com/kolinn/account-deletion

Include the phone number used to sign in to the affected account. We may ask for reasonable additional information to verify that you control the account. We will not ask you to send your password, PIN, full card number, or card security code.

Kolinn is intended for adults who can lawfully request or provide services. It is not directed to children. We do not knowingly collect personal information from children through accounts intended for adult users. If you believe a child has provided personal information improperly, contact systems@orbideft.com so that we can investigate and take appropriate action.

Kolinn's service providers or technical infrastructure may process information in countries other than the user's country. Where this occurs, we take reasonable steps to use appropriate contractual, technical, and organisational safeguards.

Kolinn may open third-party services, websites, maps, or payment pages. Their privacy practices are governed by their own privacy policies. We encourage users to review those policies before providing information directly to a third party.

We may update this Privacy Policy when Kolinn's features, data practices, service providers, or legal obligations change. We will publish the revised policy with a new "Last updated" date and provide additional notice where required.

For privacy questions, account-deletion requests, complaints, or support relating to personal information, contact:

Orbideft (Private) Limited
10.04 West Wing, Pioneer House Building
8th Avenue, Bulawayo, Zimbabwe
Email: systems@orbideft.com